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mobile app

Bart Beyers

06 Jan, 2012 07:23 PM via web

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I can login on my desktop just fine, but using same un/pw on mobile app generates an error message "invalid username or password". Any ideas? http://lockerdome.com/members/bart-beyers/overview

Also: I want to create an account for my 9month old daughter. Should I create a "parent" role, or "athlete" for her and manage it myself....she just started swim class....look out Phelps! :-)

1. Support Staff 2 Posted by Kyle Cordia on 06 Jan, 2012 07:50 PM

   

   Hi Bart,

   The username and password are case sensitive when signing in. I suggest making sure that this is correct when logging in.

   Users must be thirteen years-old to create a LockerDome account. The link below explains setting up a child profile under your current account. Your mini-Phelps will have all of the same privileges as you once logged in.

   http://help.lockerdome.com/kb/getting-started-individual-accounts/h...

   Please feel free to contact me at 314-324-8055 if you continue to experience issues with the mobile app or have any further questions.

   Cheers,
   Kyle

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2. 3 Posted by bartonwe on 13 Feb, 2012 05:59 PM

   

   I am having the same issue and have tried a number of different methods with no success---is there anyway to reset the password on the mobile app?

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3. Kyle Cordia closed this discussion on 13 Feb, 2012 06:41 PM.

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